Politica de expediere

At Giuliano Galiano, we are committed to providing efficient and reliable shipping services worldwide. By placing an order with us, you agree to the following terms and conditions.

1. Processing Time

• Orders are typically processed and dispatched within 1-2 business days after payment confirmation.

• During peak seasons or promotional periods, processing times may be slightly extended. Any significant delays will be communicated promptly.

2. Shipping Methods & Costs

We offer various shipping options to accommodate your needs.

• Calculation: Shipping costs are not fixed. They are calculated based on the package weight, destination, and selected service.

• Transparency: All shipping costs are clearly displayed at the moment of checkout before you finalize your payment.

• Free Shipping: Free shipping may be offered for orders exceeding a specific value or during promotional periods. Please note that in the event of a return, the original shipping cost incurred by the company will be deducted from the refund.

3. Customs, Duties, and Taxes (International Orders)

For all orders shipped outside the European Union:

• Customer Responsibility: Any applicable customs duties, import taxes, or local administrative fees are strictly the responsibility of the customer.

• Payment: These charges are not included in the checkout price and must be paid by the customer directly to the local authorities or the courier to release the package.

4. Refused Shipments

If a shipment is refused by the customer due to unpaid customs duties or taxes, or if the customer is unreachable for delivery:

• Costs: The customer will be responsible for the original shipping charges, any import fees incurred, and the cost of returning the package to our warehouse.

• Deduction: All these associated costs will be deducted from the customer's final refund.

5. Tracking Information

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can monitor your package’s progress in real-time via the carrier’s website.

6. Delivery Issues

In the rare event of a lost, damaged, or delayed package, please contact our customer support team at [gg@galianogroup.com]. We will work diligently with the carrier to resolve the issue.

7. Shipping Restrictions

Certain products may be subject to regulations based on their materials or destination. Customers are responsible for ensuring that the items ordered comply with their local import laws.

8. Policy Updates

We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to the website.