We have a 30-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please let us know if you would like to initiate a return by contacting firstname.lastname@example.org.
If your return is accepted, we will send you our address. Returns that have not received prior authorization will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Shipping costs and customs duties are always charged to the customer.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs and customs duties are always charged to the customer.
Made to measure orders are not refundable
Shipping costs will be deducted from the order total. In some cases and for limited periods of time, shipping may be free. Even in the case of a purchase with free shipping, the cost will be deducted. Return shipping costs is due to the customer
Italy = € 9
Europe = € 20